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ProductFebruary 2026
GNX Customer & CRM: From phone storms and manual follow-ups to self-service customer journeys – digital, organized and professional
The customer journey at workshops today is often characterized by phone calls, manual updates and unclear communication. The customer knows little, and the workshop is frequently interrupted.
The GNX Customer & CRM module gives customers full visibility in one portal and consolidates all dialogue and documentation in one system. Customers can book, track status, approve extras, pay and pick up their car without calling – and the workshop gets an organized and efficient workday.
GNX Customer & CRM is built for workshops that want better customer communication, fewer interruptions and higher customer satisfaction.
Key Features
- Customer portal – self-service booking, status, history, approvals and payment
- Unified communication – CRM with full timeline for SMS, email and messages
- Digital approval – images, video and price estimates sent directly to the customer
- 24/7 drop-off and pick-up – integration with digital key boxes
- Automatic updates – the customer is informed without staff having to do anything
- Fewer phone calls and fewer interruptions
- Faster approvals and shorter wait times
- A customer journey that matches modern expectations