From phone queues to fully automated flow: Meet Carla, the AI voice agent making workshops smarter
A few years ago, this would have sounded unrealistic. Today, it's live. When a customer calls, Carla answers – and with GNX's process automation, that call becomes a fully planned workshop appointment. No manual work required.
It's Friday and the sun is shining in Bergen. In front of Bryggen – a UNESCO World Heritage site – stands Carla, LDB Group's AI voice agent. And her mission is quite special.
A few years ago, this would honestly have sounded unrealistic. Today, it's live. Together with LDB Group, GNX has connected two very different strengths into one fully automated, end-to-end operational flow.
When a customer calls, Carla answers the phone. No phone queue, instant help. And with the help of GNX's AI- and ML-driven process automation, that call can now result in a fully booked workshop appointment, created and executed directly in the GNX platform.
Not just a booking request. Not a manual follow-up. But full execution: resources are scheduled, work orders are created, required parts are added, and the plan is ready for the workshop. All automatically.
What makes this especially exciting is how it's achieved. Not by one system trying to do everything – but by two specialized platforms collaborating through well-designed APIs. LDB Group brings expertise in AI-driven customer communication. GNX brings workflow orchestration, capacity logic and operational automation.
Together, this turns a simple phone call into real operational flow – without adding friction for people on either side.
Running a tire hotel or workshop and wondering how to save time and administration while giving customers a world-class digital experience? This project shows what becomes possible when systems are built to integrate, not isolate.
This project is a great example of what becomes possible when systems are built to collaborate. Huge credit to the teams on both sides for the collaboration, curiosity and patience it takes to make something like this work in real production.
Learn more about LDB Group at https://www.ldb.de/en/
Key Features
- AI voice agent answers customers – no phone queues
- Fully automated flow from call to completed workshop appointment
- Work orders, parts and resource scheduling created automatically
- Two specialized platforms connected via open APIs
- LDB Group handles AI communication, GNX handles operational automation
- Zero manual follow-up – full execution from A to Z
- Eliminates phone queues and waiting time for customers
- Frees up workshop staff by removing manual administration
- World-class digital customer journey – around the clock
- Demonstrates the power of specialization and API-first collaboration
- Scalable for tire hotels, workshops and dealerships