Case study

    Fana Bilforretning unified the workshop on one platform

    Fana Bilforretning (www.fanabil.no) is an established Norwegian car sales and workshop business – among other things an authorized Dodge and Ram dealer in Norway. To handle growing complexity while delivering better customer service, they replaced fragmented systems with one unified solution from GNX.

    The challenge

    • Limited overview of daily operations
    • Lots of manual work and double registration
    • Fragmented systems that did not talk to each other
    • Cumbersome communication internally and with customers

    The solution

    One connected platform that ties together management, service advisors, technicians and end customers – without middlemen, paper or duplicate work.

    GNX Admin

    Operations & management

    • · Work orders
    • · Customers and vehicles
    • · Invoicing and reporting

    GNX Client

    Customer experience

    • · Self-service booking
    • · Live job status
    • · Approve quotes and pay

    GNX Technician

    Workshop & execution

    • · Digital work orders
    • · Photos and inspection reports
    • · Time and status tracking

    Results

    The impact was clear from the first month – for management, the floor team and customers alike.

    Better workshop flow
    Reduced admin time
    Full real-time overview
    Higher technician productivity
    Improved customer experience
    Fewer follow-up calls

    What it means in practice

    Management gets better decision-making data – in real time.

    Service advisors work faster and with fewer errors.

    Technicians get a clearer workflow and less waiting.

    Customers experience more transparency and control.

    In short

    Fana Bilforretning went from fragmented processes to one unified workflow – with better control, higher efficiency and a more modern customer experience.